Expert Outsourcing Solutions

Controlaccount has been a providing ‘order to cash’ credit management and debt recovery outsourcing solutions for over 40 years and is proud to partner with over 500 small, medium and large private businesses, public and not-for-profit organisations, as well as some of the world’s most recognisable brands.

We help our Clients identify, design and implement change to improve business process and agility with performance driven services and solutions that deliver real value-added benefits. We use our process and industry experience, technology and innovation, to increase efficiency, reduce overheads and capital investment. We are experts at improving cash flow and we aim to apply our expertise to help to free up your resources to focus on your core business.

Please see our full range of services from customer facing activities, back office business support services and IT services and software solutions.

Trusted by 500 clients for over 40 years

Rated as

by a leading review site

Results

Recovering over £80 million in aged invoice values for our clients per year

Success

Winners of best in class at UK Credit and Collections Conference

Ethical

An employee-owned business, protecting our integrity and culture

Our Outsourcing Solutions

Customer Care

Improve client communication through call centre and branded lettering experiences

Receivables Management

Customer facing, efficient cash-flow management

Debt Recovery

40 years of commercial and consumer recovery work

Business Support Services

Back office admin and activities supporting your core business

IT and Application Services

Services to support digital transformation and automation

Software Solutions

Support company growth with innovative customer experiences

How we work

Want to know how we work? Take a look at our video which explains the comprehensive debt recovery service we offer.

To discuss our debt recovery services in more detail please call our sales team on 01527 388 388 or drop us an email at sales@controlaccount.com

ClientWeb

ClientWeb is an intuitive, bespoke web portal that provides our debt recovery clients with full visibility and transparency on any account placed with us for recovery – no matter what time of the day. Clients can instantly see live updates of status, outstanding balances and the position within the recovery cycle as well as the ability to drill down to see all actions at account level. Clients can update ClientWeb with any information regarding payments, changes of address or communications with the account holder. It’s also a convenient and fast way to refer any new accounts.

Its bespoke reporting tools allow clients to generate extensive management information reports with the ability to view, print and export in most common formats.

Our Compliance and Quality Framework

Quality and regulatory compliance are fundamental to everything we do. We are founder members of the Credit Services Association and their guidelines are woven into all our activities and processes. In addition to our trade body accreditations, we hold ISO 9001 and ISO 27001 certifications that demonstrate our commitment to quality and security management. Controlaccount is a registered data controller with the Information Commissioner’s Office; operating with integrity, compliance and transparency at all times.

The Way We Work with our Clients

We work collaboratively – as an extension of your own business, displaying the same commitment that you would expect from your own team. We treat your customers as our own. We don’t believe in a one size fits all and use a toolbox of techniques to offer a bespoke solution to a business’ needs.

Please see How we work with our Clients, FAQs or contact us today for more information on how we would work with you to deliver a flexible, committed and results driven partnership