Business Support Services

Reduce overheads and improve efficiency

Unproductive processes supporting your business – whether considered front or back office - can significantly impact business success. Large volumes of data connected with transaction processing require consistent and effective back-office solutions, whilst other support functions such as marketing will require specific experience, insight and constant changing as trends or new channels emerge in the marketplace.

What is Back Office Outsourcing?

Back-office outsourcing is sometimes called BPO (Business Process Outsourcing), offshoring (outside of your country) or onshoring (in your country). Whatever terms you are used to, they are all related to the effective practice of taking any non-customer facing disciplines and outsourcing them to experts. The most outsourced services are HR, data entry, payroll, IT Support and Marketing.

Reasons why a business might outsource its back-office services?

• Making a business more efficient – Back-office services can be costly to run due to overhead expenses, office space, software and applications not to mention the additional cost of personnel and training to keep skills sharp. These costs will impact a business’ bottom line considerably
• Expert support – Outsourcing will provide your company with access to specialist skills and highly trained personnel who specialise in a particular sector or industry.
• Improved performance – by partnering with an outsourced back-office provider, your internal teams can focus on the core business - usually customer focused or sales generation which will improve business outcomes
• Flexibility and scalable solutions – outsourcing will enable your business to scale up quickly and easily so as not to impend growth. Responding to fluctuations in workloads is also more manageable as services can be taken as and when they are needed

Controlaccount improves outcomes for our clients

Controlaccount is a leading provider of outsourced administrative business support services, with more than 300 customers who depend on our range of solutions to reduce administrative workloads, strengthen financial flexibility, complement customer experience and enhance quality. We aim to reduce inefficient administrative processes, reduce the impact of fixed or rising overheads by presenting alternative working practices or performance enhancing technologies (PETs).

Bespoke services to meet your exact business needs

Controlaccount's industry specific expertise helps us to tailor back-office processes that match your business needs with improved outcomes at a reduced cost, adopting processes and digital automation that delivers on accuracy, quality and security.

For more information on how we may be able to help you, please contact us today.