Recruitment

Call Centre Collections Agent  - Roles starting in January 2025

Salary; £24,000 up to £29,466.67 Per annum depending on experience

Hours; Either 37.5 hours or 42.5 hours Monday to Friday

Location: Office Based. B60 4FD

Benefits

• Hybrid/homeworking options after probation period successfully passed
• 20 days holiday per holiday year, plus up to an extra 5 days increasing with service and Bank Holidays
• Health Care Cash Plan to assist with the cost of eye and dental care, therapy treatments amongst other expenses (After six-month probationary period)
• Pension scheme
• Employee Life Insurance Policy (After 1 year)
• Casual dress
• Free hot drinks
• Earn rewards for your hard work with regular voucher incentive schemes
• Free on-site Parking
• Complimentary Winter Vaccination
• Paid leave for your birthday
• Employee-Owned business - After trading successfully for many years, in 2022 the decision was made to become an Employee-Owned business, giving employees a say in business decision making and access to future tax-free bonuses!

We are also pleased to be members of the Living wage Foundation by going further than the government minimum and voluntarily paying the Real Living Wage to every member of staff working for Controlaccount.

We are looking to recruit for multiple Call Centre Collections Agents (internally known as Payment Negotiators), to join our office-based team in Stoke Prior, Bromsgrove.

About the role

• You will be responsible for handling inbound and outbound calls
• You will be expected to utilise problem-solving skills in line with your provided client knowledge
• You will be negotiating repayment of invoices to resolve outstanding balances.
• You will be working with customers to build rapport and negotiate fair and affordable repayment plans.
• It will be expected to maintain a professional approach in line with our policies.
• Attention to detail and accurate record keeping is important to ensure notes and arrangements are recorded, communicated and documented as required.

Controlaccount strive to be the best we can be and are interested in others joining us who embrace this ethos and who will thrive in a friendly, busy call centre environment.

About you

• You have excellent telephone and written communication skills
• You can demonstrate empathy and have an understanding for the customer’s needs.
• You are a positive and motivated individual.
• You will have strong problem-solving skills as well as influencing and negotiation skills.
• You will understand and have the ability work to achievable targets

With relevant experience - Applicants should ideally have previous telephony/call centre and 1-year minimum debt recovery experience along with a sound knowledge of Outlook, Microsoft Word and Excel.

If you don’t have the required experience but you do have the transferable skills - we would like to hear from you! We will provide full training to ensure you have all the skills you'll need to make a move to us a success. Your salary will start at £24,000.00 with an increment to £25,000.00 after passing probation, rising to to £26,000.00 after 1 years’ service.

Our usual office opening hours are Monday to Friday 8:30am-17:30pm. Full time working hours will be based on working 5 days per week at 7.5 hours per day.

We also offer a 42.5-hour contract working 8.5 hours per day. Starting salary would be £27,200.00 with an increment after passing probation to £28,333.33, rising to £29,466.67 PA after 1 years’ service.

A little bit more about us

Controlaccount has been providing Outsourcing, Credit Control, and Debt Recovery Solutions for over 40 years and is proud to partner with over 300 businesses, public entities, and not-for-profit organisations, as well as some of the world’s most recognisable logistical companies;

• Courier - Collecting unpaid invoices on behalf of a blue-chip company within the logistics industry
• Duty & VAT - Collecting outstanding Duty & VAT on behalf of a blue-chip company which has been incurred by individuals upon a parcel being received from outside of the UK and Northern Ireland.
• Veterinary Team - Collecting unpaid invoices on behalf of various veterinary establishments we work with.

We are within easy reach of Bromsgrove, Redditch & Droitwich and just a ten-minute drive from junction 5 of the M5.

How to apply

Please complete and submit our online application form detailing your experience for the role along with an up-to-date CV.

Please note that successful candidates will be required to undergo a basic criminal records DBS check. The cost of the DBS application will be met by the employer

Strictly No Agencies